Bilingual Customer Service

### Bilingual Customer Service Representative (CSR)

Location

Phoenix, AZ

REMOTE ROLE

(must live in the greater Phoenix area- 1 hour from Phoenix)

Pay

$20/hour

Schedule

Monday–Friday, flexible between 7:45 AM–5:15 PM

Training

3 weeks, 8:30 AM–5:00 PM

Requirement

Background check

Responsibilities

• Handle high-volume inbound calls related to individual and business tax inquiries
• Resolve Tier 1 issues and review taxpayer accounts
• Verify, gather, and update customer information across multiple systems
• Educate customers on online tools and current tax policies
• Submit payment arrangement requests and document all actions
• Meet performance metrics and participate in team activities

Required Skills & Experience

• Bilingual (English/Spanish)
• 1+ year in each of the last two roles within a fast-paced call center
• Experience in finance, banking, insurance, or telecommunications (non-technical support)
• Strong multitasking, communication, and problem-solving skills
• Basic math proficiency and working knowledge of MS Word, Excel, and Google Workspace
• Organized, goal-oriented, and customer-focused

Education

* High school diploma or equivalent (Associate’s degree preferred)

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