Bilingual Mandarin Customer Service Representative (Remote)

Description

We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry.

Key Responsibilities

* Provide inbound phone support to patients, including: + Appointment scheduling and follow-ups + Medication refill coordination + Basic inquiries regarding lab results and services * Handle an average of 80 calls per shift while maintaining quality and accuracy * Document interactions clearly and comply with service and data standards * Collaborate with an international support team to ensure a smooth patient experience

Job Highlights

• 80,000 – 100,000 PHP monthly salary
• Permanent work-from-home setup
• Structured career growth and leadership pathways
• Support a global healthcare services team

Requirements: * Fluency in Mandarin Chinese and English (spoken and written) * Previous experience in customer service, call center, or patient support is an advantage * Reliable home office setup (stable internet, computer, headset) * Willingness to work night shift (12:00 AM – 9:00 AM Philippine time

If you are interested, please use this link to complete a quick 2-question survey at your earliest convenience (will take no more than 1 minute to complete):

https://forms.gle/p6qKQHrL9LP4nHSC9