Call Center Representative

About Us

Evolve Health is transforming the patient experience in communities throughout Florida and Texas. Our physicians deliver comprehensive conservative and surgical solutions for all foot and ankle conditions in a fully-equipped, comfortable setting. With convenient online booking and check-in, extended office hours, and a compassionate team, Evolve improves access to high-quality lower extremity healthcare. Combining specialized training with advanced treatment options, we are the leader in foot and ankle health. At Evolve Health, you can expect Big-City Technology with Small-Town Care.®

Job Description

Evolve Health is seeking a motivated and customer-focused Call Center Representative to join our growing team. The Call Center Representative is responsible for providing professional, courteous, and efficient service to customers/patients by phone and other communication channels. The representative will assist with questions, scheduling, and general requests while following company policies and procedures..

Work Location

* Remote: Work from home but must reside in the State of Florida

Key Responsibilities

• Answer incoming calls promptly, professionally, and courteously while providing exceptional customer service to patients.
• Assist patients with questions, requests, concerns, and general information, ensuring a positive and professional experience.
• Schedule, reschedule, and cancel patient appointments accurately and efficiently.
• Route and transfer calls to the appropriate department, office, or team member as needed.
• Accurately document patient calls, requests, interactions, and relevant information in the appropriate system.
• Maintain a professional, patient-focused demeanor while handling a high volume of incoming calls.
• Communicate clearly and effectively with patients, providers, and internal team members to ensure requests and concerns are addressed appropriately.

Job Requirements

• High school diploma or equivalent
• Previous call center or customer service experience
• Strong verbal and written communication skills
• Basic computer and typing skills
• Professional telephone etiquette
• Bilingual

Benefits

• Paid vacation, and holidays
• Medical, dental, and vision insurance
• Short- and long-term disability insurance
• 401(k) with company match

Pay: From $15.00 per hour

Expected hours: 40.0 per week

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• This job starts at $15.00/hr, would you like to continue with your application?
• Are you bilingual in English and Spanish?

Work Location: Remote