Customer Service Coordinator

About Claimify

At Claimify, we’re reimagining what it means to support people navigating the disability benefits process. As a fast-growing, tech-enabled company, we bridge the gap between insurers and individuals with clarity, compassion, and data-driven tools that simplify decision-making and drive real results.

Our mission is to create a community that empowers confident claim decisions—and our people are at the heart of that mission. Grounded in our core values—Community, Integrity, Empowerment, and Creativity—we foster a culture where big ideas are encouraged, collaboration is celebrated, and every voice matters.

We’re proud to have a tenured leadership team from the legal, insurance, and software worlds—mentors who are passionate about helping you grow. If you're ready to make a meaningful impact with a company that values both purpose and performance, we want to meet you.

The Role: Customer Care Coordinator

If you love solving problems, helping people, and working in a fast-paced, mission-driven environment, this role will feel like home. As a Customer Care Coordinator, you’ll guide claimants through their Social Security Disability (SSDI) journey—supporting them at every stage: from application to hearing to appeal.

You’ll be the connection point between our clients, government agencies, and internal teams—making sure every step of the process is smooth, accurate, and supportive. This isn’t just admin work—it’s human work. You’re helping people access life-changing benefits, and you’ll have the training, tools, and leadership support to do it well.

What You’ll Do

• Manage a high volume of claims
• Educate clients on SSDI; including but not limited to eligibility, entitlement and benefits Complete online SSDI applications while guiding claimants through each question
• Complete SSDI appeal applications as necessary
• Provide excellent service through high-volume calls and real-time claimant support
• Maintain detailed case records and track all customer interactions and documents
• Hit (and exceed!) KPIs for quality and communication excellence

What You Bring

• Associate’s degree OR equivalent experience in disability, insurance, legal, or government sectors
• 2+ years of customer service experience
• 1+ year of experience in one or more of the following:
• Salesforce
• Social Security or Disability claims
• Long-Term Disability
• Paralegal or legal support
• Passion for helping others and solving problems
• Sharp attention to detail and analytical thinking
• Strong communication skills, both verbal and written
• Bilingual in English and Spanish

Why You'll Love Working at Claimify

• Competitive salary + 401K
• Generous PTO + 12 paid holidays
• Medical & dental insurance
• Flexible schedules & remote work options
• Career development and mentorship
• Room to grow and innovate
• Volunteer Time Off (VTO)
• LTD benefits

Join us in making a difference—one claim, one call, and one person at a time. At Claimify, your work matters. Let’s build something meaningful together.

Ready to apply?

We’d love to hear from you.

Pay: $40,000.00 - $43,000.00 per year

Work Location: Remote