Customer Service Representative - BILINGUAL (SPANISH & ENGLISH)

About RTR Financial Services

RTR Financial Services, Inc. has been helping hospitals, physician groups, and government agencies resolve outstanding accounts for more than 30 years. Our Customer Service team plays a vital role in supporting patients and responsible parties by providing accurate information, answering questions, and assisting with account resolution.

Job Description As a Bilingual Customer Service Representative, you will

Handle 50+ inbound and outbound calls daily through our dialer system

Communicate with patients and responsible parties in both Spanish and English

Provide clear, accurate answers to account inquiries and concerns

De-escalate situations with patience and empathy

Assist patients with setting up payment arrangements

Document all account activity and correspondence in our system

Multi-task across multiple systems while providing efficient service

Training & Schedule

Training

1 week, Monday–Friday, 9:00 AM–5:00 PM EST (attendance required)

Work Shift

3 days: 9:00 AM–5:00 PM

2 days: 12:00 PM–8:00 PM

Flexibility to work evenings or weekends as needed

Compensation & Benefits

Pay: $18.00 per hour

Benefits after 90 days, including

401(k) with company match

Medical, dental, and vision insurance

Life insurance

Paid time off

Requirements

Fluency in Spanish and English (verbal and written)

2+ years of customer service experience

Strong communication and active listening skills

Empathetic, patient, and professional demeanor

Ability to work in a fast-paced environment

Strong organizational and time management skills

Computer literacy and phone system experience (multi-line preferred)

Must have personal equipment: 2 monitors, headset, keyboard, mouse, and webcam

Equal Opportunity Employer

RTR Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

About RTR Financial Services Inc RTR Financial Services, Inc. is a national leader in account management services dedicated to helping clients improve revenue collections and strengthen communities. Our team of diverse, experienced professionals leverages advanced technology and data analytics to deliver efficient, respectful solutions that uphold our core value: Resolution with Respect.

Work Location: Remote