Customer Service Representative / Full Time Remote / Texas

Siren | Full-time

Pay: $20–$23 per hour, DOE ($41,600–$47,840 annually based on 40 hours per week)

About the company

Siren is a healthcare technology company focused on helping reduce the risk of diabetic foot ulcers through early detection of potential injuries. Our Siren Socks continuously monitor foot temperature, helping healthcare providers identify changes that may signal a developing problem. By combining innovative technology with patient support, we help bring proactive foot care into everyday life.

Siren is backed by top-tier institutional investors and is looking for thoughtful, talented people to join us on our journey. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer, non-binary, and other marginalized groups to apply. Siren is an equal opportunity employer.

About the role

Enjoy helping people and finding solutions? Siren is seeking a dependable, personable Customer Service Representative to join our team for a remote, full-time position. Must reside in Texas to be considered for the position.

Essential Duties & Responsibilities

• Answer incoming calls, text or emails from patients.
• Make outbound calls as required to resolve customer issues, questions, concerns including and not limited to: case status, account updates, technical support, ensure that issues are resolved promptly and thoroughly.
• Gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
• Required to learn company related product information.
• Maintain the highest level of quality in customer care while acting in a professional and courteous manner at all times.
• Demonstrate the highest level of professionalism, personal accountability and follow through at all times.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist with any other duties, as assigned.

Knowledge, Skills, and Abilities

• Effective active listening and communication skills
• Demonstrated proficiency in typing and grammar.
• Willing to learn relevant software computer applications.
• Knowledge of customer service principles and practices.
• Ability to collaborate with others & work in a team-oriented environment.
• Strong organizational skills.
• Must have a strong work ethic.
• Must be well-organized and a self-starter.
• Excellent oral and written communication skills required.
• Attention to detail is required.
• Effective conflict resolution.
• Analytical & problem-solving skills & ability to multitask.

Pay: $20.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s)

* Please send a cover letter with your application - let us know the reasons you are the best candidate for this position!

Work Location: Remote