Customer Service Representative (Patient Representative)

Job description

Remote Patient Customer Service Representative

*** Only Candidates residing in the states of Florida, Texas, Ohio, Tennessee, North Carolina, South Carolina, Louisiana, and West Virginia,

Full-time (Paid Training) .50 increase @ 30 and 90 days after completion of training

Monday - Friday

Must have open availability between the hours of 9am-8pm EST

$15-$16 per hour+ MONTHLY AND QUARTERLY BONUS INCENTIVES

YOU MUST HAVE YOUR OWN EQUIPMENT

Our Company

Come Join our Team of experts

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services, businesses, and government entities. We know how important a team of experts having is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs.

We are seeking a highly motivated and passionate Customer Service Representative to join our team.

Job duties

• Manage high volume of incoming calls in a timely, professional manner using the patient’s first ethic
• Handle incoming patient’s telephone calls in a professional and courteous manner.
• Resolve patients inquiries with accuracy, efficiency, and quality
• De-escalate situations involving dissatisfied patients, while offering patient assistance and support.
• Use questioning and listening skills that support effective telephone communications.
• Access patient account information via computer software and make necessary updates as needed.
• Document call details accurately and utilize the appropriate standard note format
• Meet and exceed personal and department objectives and metrics

Position Qualifications

• High school diploma or equivalent required
• Previous experience in customer service and healthcare call center preferred
• Knowledge of medical terminology
• Strong verbal communication and active listing skills
• Proficiency in problem –solving
• Strong customer service skills and ability to stay calm under pressure
• Comfortable working in a fast-paced, multitasking environment

Benefits and perks for You!

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote

If you are a great communicator, compassionate, enjoy a fast-paced work environment, and value being part of a team that makes a difference, you may be the right person for the position! Apply today!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s)

* How many years of Medical terminolgy do you have?

Experience

* Call center: 1 year (Preferred)

Work Location: Remote