Customer Support & Social Media Coordinator

Customer Support & Social Media Coordinator

Full Time | Los Angeles REMOTE

About Superior Hair

Superior Hair has been Australasia's No.1 provider of premium 100% remy human-hair extensions for over 20 years. We specialise and supply salon-quality human-hair extensions, factory direct to you with no middle man needed.

The Role

We are seeking an energetic and detail-oriented Customer Support & Social Media Coordinator to join our dynamic team. In this role, you will be the voice of our brand across multiple social media platforms, engaging with our community, posting compelling content, and providing exceptional customer support. Your enthusiasm for digital marketing, social media management, and relationship building will help elevate our online presence and foster meaningful connections with our audience. This role is primarily focused on customer support and administrative duties, while also helping manage our US social media presence. You'll be the first point of contact for many of our customers, assisting with inquiries over the phone and online, supporting day-to-day operations, and ensuring our social media accounts remain active and engaging. We're looking for someone who is confident communicating with customers, highly organised, and understands how to manage business social media accounts.

Responsibilities

Customer Support & Administration

• Answer incoming customer phone calls and provide exceptional customer service
• Respond to customer inquiries via phone, email, and social media
• Assist customers with product information, order updates, and general inquiries
• Complete general administrative tasks and support daily business operations
• Collect parcels and mail from our PO Box when required
• Work closely with the team to ensure smooth day-to-day operations

Social Media

• Manage and maintain our US TikTok and social media accounts
• Upload and schedule content across social media platforms
• Write engaging captions and use relevant hashtags
• Monitor comments, messages, and community engagement
• Stay up to date with social media trends and recommend content ideas
• Coordinate with our marketing team to execute social media campaign

Who This Role Suits

• Previous experience in customer service, administration, or office support
• Experience managing social media accounts for a business or brand
• Strong understanding of TikTok, Instagram, and current social media trends
• Excellent verbal and written English communication skills
• Friendly, patient, professional, and customer-focused
• Highly organised with excellent attention to detail
• Comfortable working independently and managing multiple tasks
• Proficient with Microsoft Office or Google Workspace
• Excellent written communication skills with a keen eye for proofreading and editing content for clarity and branding consistency
• Ability to manage multiple projects simultaneously while maintaining attention to detail in a fast-paced environment
• Experience in relationship management with online communities and public relations activities is a plus

Join us as a Customer Support & Social Media Coordinator to bring your passion for digital storytelling to life! Help us connect authentically with our audience through innovative content creation while delivering top-tier support that builds lasting relationships.

Pay: $43,000.00 - $45,000.00 per year

Work Location: Remote