Patient Service Representative

About Us

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

We are proud to have ranked in

*Boston Globe's Top Places to Work in Massachusetts and USA Today's Best Places to Work in the United States since 2023!*

Why Join Pathways?

* Work in a supportive team environment and amazing corporate culture. * Impact patients' lives directly by providing in-home care. * Opportunities for continued growth and professional development.

Position Details

* Main Office location: Westwood, MA * Job Type: Full Time * Schedule: Monday - Friday * Training: Initially about 6 weeks in-office training * Remote role with possible office days for meetings/additional training

Responsibilitie

s:* Interact with patients in a positive and professional manner via telephone * Handle multiple calls while maintaining exceptional patient experience * Educate patients using data derived from their electronic medical records * Communicate well with our healthcare team and be a liaison between our patients and our staff * Embrace new technologies and continuous improvement to provide our patients with the best possible experience * Perform administrative functions as necessary * Respond to and reply to requests for information * Maintain strict compliance to HIPPA and patient privacy * Perform other related job duties as assigned

Qualifications

* Excellent customer service skills * Positive attitude and energetic personality * Computer and technologically savvy * Ability to multitask * Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

Our Benefits

* Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account. * Flexible schedule to promote work-life balance. * Opportunities for leadership development and professional growth.

*Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!* The pay range for this role is: 19.00 - 22.00 USD per hour (Westwood)