Remote Call Center Closer / Client Booking Specialist

Job Overview

Clark Marten Photography is hiring for a results-oriented, full-time Remote Call Center Closer / Client Booking Specialist.

This is not a passive customer service job, but does require customer service experience in any form.

This is a high-volume, results-driven phone role for someone who is warm, confident, coachable, and serious about getting results. Your job is to call interested leads, create trust quickly, explain the experience clearly, and help qualified families schedule their portrait appointment.

We are a high-end portrait studio that creates custom artwork for families, children, couples, seniors, pets, and people who want to celebrate what matters most. Our clients receive a complimentary portrait session and either a gift portrait or a $1,000 portrait credit to use toward custom artwork.

You will be the first real human connection many clients have with our studio. That means your tone, follow-up, attitude, and ownership matter.

Interview Process

We're continuing to build our *winning varsity* booking team...and are looking for the right addition who embraces the heart of what we do but is also motivated to create results that move the company forward.

What You’ll Do

You will spend most of your day calling interested leads who have already raised their hand in some way.

Your work will include

• Calling new and existing leads to schedule portrait appointments
• Following up by phone, text, and email
• Explaining the portrait experience, gift, credit, and basic investment ranges clearly
• Answering questions with warmth and confidence
• Helping clients feel excited, prepared, and cared for before their appointment
• Documenting calls and follow-up accurately in the CRM
• Managing your daily numbers and owning your results
• Receiving coaching, reviewing performance, and improving consistently

What Success Looks Like

Your performance and results will be measured. Daily.

A successful Client Experience Booker is expected to work toward and maintain

• 10+ calls per hour
• 1+ booking per hour
• 70%+ conversion on calls over 2 minutes
• Clear CRM notes and follow-up
• Strong phone presence
• High ownership with no lead-blaming
• A coachable, solution-minded attitude

How to succeed as a Client Experience Booker

• You are warm, likable, and confident on the phone.
• You know how to build trust quickly.
• You are not afraid to make outbound calls.
• You can handle repetition without losing energy.
• You care about people, but you also care about results.
• You take coaching without becoming defensive.
• You communicate clearly and professionally in writing.
• You are comfortable being measured daily.
• You want to get better, not just get through the day.

What Success Does NOT Look Like

If measuring your success makes you uncomfortable, this is not the right role.

If you need a manager to motivate you to stay on task and make calls, this is not the right role.

If you blame leads, scripts, timing, or the economy before looking at your own actions, this is not the right role.

Must-Haves

• Prior phone sales, appointment setting/closing, lead follow-up, or call-based sales experience is required.
• Remote work experience is preferred.
• Must be available during our working hours and able to maintain a quiet, professional remote work environment (M-F 11am-7pm Central timing 10am-6pm Mountain)
• High Speed Internet plugged in with ethernet cord (NO Wi-Fi connection)

Schedule

• Full-time
• Monday–Friday shift (M-F 11am-7pm Central timing 10am-6pm Mountain)
• Remote position

Compensation

$15–$22 per hour (+bonuses) depending on experience, skill, and results

Bonus opportunities available when KPIs are met

Benefits and Perks

• Paid time off
• 401(k) & company match
• Employee portrait credit and savings
• Bonuses, gifts, and team incentives

The Hard Truth About This Role

This job is repetitive. You will make a lot of calls. You will be coached. You will be held accountable to your number, performance and results daily. You will be expected to improve. We do not blame leads. We do not settle for low energy, excuses, or blaming.

We are looking for someone with warmth, courage, coachability, ownership, and the desire to create excellent results.

If that sounds like too much, this probably is not the role for you.

If that sounds like the kind of standard you have been looking for, we would love to hear from you.

Pay: $35,000.00 - $65,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Paid training
• Work from home

Application Question(s)

• Our target is 10+ calls per hour, 1+ booking per hour, and 70%+ conversion on calls lasting over 2 minutes. Which best describes you? A.) I am comfortable with clear daily performance standards, B.) I can probably do it but would need a lot of motivation & coaching, or C.) I do not like being measured by daily numbers
• Do you have a quiet, professional remote work environment, fast & reliable internet, and the ability to work full-time without distractions Monday–Friday 11am-7pm Central ?
• This role pays $15–$24/hour plus bonuses depending on experience, skill, and results, with incentive opportunities when KPIs are reached. Is this aligned with what you are looking for?
• Why are you the best choice for this position over all other applicants? I will read this when making my decisions. I want someone long term and want to hear about you!

Experience

* Phone Sales Closer: 1 year (Preferred)

Work Location: Remote