Remote Customer Service Representative

Job Overview

Essential Duties and Responsibilities: - Process specialized cases with a high degree of difficulty. - Work and research appeal at supervisor discretion.

-Serve as SME on eligibility policy and processes for team and understand impact on other teams. - Work closely with management and work groups to create and maintain work plan documents. - Track the status and due dates of projects. - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Assist training team during the last week of sandboxing to answer questions and assist new trainees as they transition to their team.

Minimum Requirements

- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

- Associate degree with 2+ years' experience preferred.

- Basic computer navigational skills.

- Novice level knowledge with Microsoft Office

- This position requires bilingual proficiency in languages as specified.

Pay: $17.50 - $18.50 per hour

Expected hours: 40.0 per week

Application Question(s)

• Best time to speak with you?
• Are you bilingual in Spanish?

Work Location: Remote