Call Center Travel Specialist

Duties & Responsibilities

• Responsible for providing superior support and guidance to our customers and passengers
• Handle incoming calls and emails in support of our online websites
• Provide operational support to include but not limited to actioning air changes in the most efficient and cost-effective manner for the business.
• Learn and build destination knowledge of Europe, Latin America, and other destinations
• Strong focus on selling vacation packages
• Build customer loyalty by cultivating relationships and providing outstanding support
• Exceed the customers’ expectations through excellent customer service and attention to detail
• Perform other work-related duties as required and assigned

Qualifications

• Strong sales and service skills, required; (minimum 2 years)
• Excellent communication skills (written and verbal), required
• Call center work experience, required; (minimum 2 years)
• Knowledge of travel and tourism, required
• Experience in travel industry and using Amadeus or Sabre, preferred; (minimum 3 years)
• Strong computer skills, required
• Ability to pay attention to detail and keep organized while working in a busy office environment

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 20.0 – 29.0 per week

Application Question(s)

* Are you able to work evenings, weekends and holidays as needed?

Education

* High school or equivalent (Preferred)

Experience

• sales: 2 years (Preferred)
• Call center: 2 years (Preferred)
• Amadeus or Sabre: 3 years (Preferred)
• travel industry: 3 years (Preferred)

Work Location: Remote