Remote Call Center Agent- State of Arizona

Job Summary

Call Center Agent- State of Arizona

TeemaGroup

Full-time

In-Office | phoenix, AZ, United States

This job is for the State of Arizona. If you are interested, please send me the following information via email to igallegos@teemagroup.com:

• Full Legal Name
• Last 5 of your social
• Resume
• 2 References
• Interview Availability
• Start Date

Position Description

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business-related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following

? Answering incoming phone calls in a fast paced environment

? Resolving Tier 1 level issues

? Reviewing taxpayer accounts

? Verifying, gathering and simultaneously updating key information

? Educating taxpayers of online resources and current tax policies

? Submitting requests for payment arrangements

? Documenting actions taken into multiple systems

? Participating in all team engagement activities

? Meeting performance expectations

Skills Required

? Strong ability to multitask

? Basic use of Microsoft Word, Excel and Google Workspace

? Basic math skills are required - addition, subtraction, multiplication and division.

? Communicate well both in writing and verbally

? Great interpersonal skills

? Retain knowledge easily

? Creative in problem solving

? Goal oriented

? Organized

Skills Preferred

Spanish-speaking

Experience Required

? Previous two positions should each be at least one consecutive year in a fast-paced call

center.

? National call centers in industries such as finance/banking, insurance,

telecommunications (not technical support)

Experience Preferred

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required

High school diploma or equivalent

Education Preferred

Associates Degree or higher

#Workwolf