Customer Service Associate

About the Role

Sarah’s Silks is looking for a friendly, thoughtful, and dependable part-time Customer Care Representative to join our remote team.

You’ll help customers with product and order questions, shipping concerns, returns, exchanges, and other needs through email, phone, and website chat. We’re looking for someone who communicates warmly and clearly, has good judgment, and is comfortable working independently in a fast-moving remote environment.

About Sarah’s Silks

Sarah’s Silks is an established D2C and B2B toy brand creating open-ended toys and dress-up pieces that encourage imaginative play. Our Waldorf-inspired, sustainably crafted play essentials can be found in homes, classrooms, museum gift shops, and specialty toy stores around the world.

Position Details

• Employment: Part-time, hourly
• Hours: Approximately 20 hours per week, with up to 25 hours during peak seasons
• Schedule: Monday–Friday, approximately 12:30–4:30 p.m. Pacific Time
• Seasonal Weekend Availability: Some weekend availability required during peak seasons, generally October–December and March–April
• Pay: $18.00–$21.00 per hour
• Desired Start Date: September 28, 2026
• Location: Remote

What You’ll Do

• Provide friendly, knowledgeable customer support through email, phone, and website chat
• Assist with order and product questions, shipping concerns, returns, exchanges, and other customer needs
• Find fair and generous solutions to customer concerns while following company policies
• Communicate in a way that reflects the Sarah’s Silks brand voice and values
• Develop strong knowledge of our products, brand, and policies
• Manage multiple customer conversations and communication channels efficiently
• Share recurring customer questions, concerns, and feedback with the team
• Document customer interactions and follow established Customer Care procedures
• Collaborate with team members and escalate issues when needed
• Perform other related Customer Care tasks as assigned

What We’re Looking For

• Excellent written and verbal communication skills
• A friendly, patient, and helpful approach to customer service
• Strong attention to detail, organization, and good judgment
• Ability to manage multiple conversations and tasks at once
• Confidence communicating with customers by email, chat, and phone
• Strong computer skills and the ability to learn new software quickly
• Familiarity with Google Workspace and Slack
• Ability to work independently and reliably in a remote environment
• Ability to follow established procedures and recognize when an issue should be escalated
• Reliable availability during the scheduled afternoon hours and required seasonal weekend shifts
• High school diploma or GED

Nice to Have

• Previous customer service, ecommerce, retail, or other customer-facing experience
• Experience supporting customers through email, chat, and/or phone
• Familiarity with Shopify or another ecommerce platform
• Interest in Waldorf education, open-ended play, sustainable products, or ethical brands
• Familiarity with Sarah’s Silks and our products

To Apply

Please submit your resume and a short cover letter telling us about your relevant experience and why you’d be a great fit for Sarah’s Silks.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Work from home

Application Question(s)

* What is your availability?

Location

* California (Required)

Work Location: Remote